Equipment Protection Plan (EPP) - is offered from Netwurx for an additional $4.95 per month with a $40.00 deductible. The “EPP” plan covers one radio (SM/CPE) failure per year. If the Customer declines Netwurx “EPP” plan, the Customer is responsible for the equipment and the insurance coverage payments under the Customer’s homeowner’s insurance policy. This plan does not cover any other fees associated to the workorder including travel fees
Total Protection Plan (TPP) - is offered from Netwurx for an additional $8.95 per month with a $40.00 deductible. This plan will include the Subscriber Module (SM/CPE), the cable, provided mounting brackets, dish, alignment and any additional equipment provided at the time of install. The “TPP” plan covers one radio failure per year but up to 3 service calls and power supplies.
If the Customer declines Netwurx “TPP” plan, the Customer is responsible for the equipment and the insurance coverage payments under the Customer’s homeowner’s insurance policy. These new protection plans are NOT required after the initial one year install or workorder agreement. you can add or remove them at any time. They may only be added to new service or service which is properly functioning at the time of order. If you choose not to add a protection plan, we will not be able to make on-site service calls to assist you with your service without standard fees applying. We encourage all of our customers to have at least one of these plans on each of their wireless accounts. We have tried to keep the cost of these plans at the very lowest they could possibly be in order to make it affordable for everyone.
If you did not elect to sign up for one of these plans at the time of sign-up and would like to now you can call us at 800-638-9879 or email
Office address: N78W31401 Kilbourne Road. North Lake WI 53064
Mailing: Netwurx PO Box 245 North Lake WI 53064