Support - Dialup

 Here you will find the most common resolutions to problems with your dialup connection. 

Here are a list of the most common dialup error codes and what they mean.

1. 678 and 679

678 - There is no answer.
679 - Cannot detect carrier.

All versions of Windows - This error can occur if:
You are dialing the wrong number
Your modem is unable to handshake with remote modem before allotted time

Use modem's speaker to listen to connection attempt: Make sure it dials, and make sure you hear remote modem answer tones. 

Dial number with a regular phone and make sure you hear remote modem answer tones.

If you hear your modem handshake, and 678 error appears at same time handshake sound ends, you may need to disable 56k or increase the 'Cancel Call if not connected' time in ControlPanel-> Modems-> Properties-> Connection

2. 691

With all Windows versions - This error can occur if you use a bad username or password; remember in most instances the password is case-sensitive - you will not see the password, so if CAPS LOCK is not the way you expect it, you may have a problem with upper/lower-case. It may also occur if there is a problem with your account. You will also see this error if your account is on hold for some reason please call us if you have already checked that you are typing your user ID and password correctly. We can help you further.