NetwurX : News

Independence Day Hours

Mon, 29 Jun 2009 00:00:00 -0500

Independence Day Hours - Customer Service

Netwurx, Inc. Customer Service will be closed Friday July 3rd, and Saturday July 4th in observance of Independence Day.
We will reopen at 9AM on Monday, July 6th

Happy Independence Day!

Our New Online Billing Portal is Complete!

Wed, 25 Mar 2009 00:00:00 -0500

Important:

Updated: 2009-03-25
You may have noticed that our upgrades our complete! We are very happy with this new online billing portal, and hope that you will be too! Here's a brief tutorial, to help you get comfortable with the new interface.

To Make a Payment On the Account
1. Browse to billing.netwurx.net, and login using the username and password on the plat account.
2. On the right-hand side of the page, under the "Manage Billing" heading, click on "Make A Payment".
3. Put a checkmark next to the invoices that you'd like to pay, and click "Continue"
4. Select the payment type (Visa, Mastercard, Am Ex, Discover), and click "Enter Payment"
5. Confirm the billing information, including card information, billing address, and amount you are paying. When satisfied, click "Review Payment".
6. Make sure that all information is correct on the review page. To submit your payment, click "Submit Payment". If any information is incorrect, or you don't wish to make the payment, click "Cancel Payment". You will be returned to the home screen to start over.

View Invoices
The new billing.netwurx.net portal includes a nice view of all invoices on your account. On the right-hand side of the homepage, under "Manage Billing", click on "View Invoices". Alternatively, click on the "Billing" heading at the top of the page, then the "Invoices" subheading. From this view, you can see all invoices on the account, what's paid, and what's due on each. Click on the invoice number to see a detailed breakdown of all items on the invoice.

View Payments
You can also view all payments that have been made on the account. On the right-hand side of the homepage, under "Manage Billing", click on "View Payments". Alternatively, click on the "Billing" heading at the top of the page, then the "Payments" subheading. From this view, you can see all payments made on the account. You can click on the payment ID to view detailed information about the payment.

Updating Account Information
The new billing.netwurx.net portal includes a way to update the billing/contact information on anaccount. On the right-hand side of the homepage, under the "Manage Your Account" heading, click on "Update Account & Login Information". From this page, you can update all billing / physical / home / work / shipping addresses on the account, the phone numbers, the name on the account, as well as the contact person, and the contact email address. Lower on the page, you can update the credit card information, as well as change the password on the account. When you have made all your changes, click on "Submit Update" at the bottom of the page.

If you have any questions about our new billing portal, feel free to contact us! Netwurx Customer Support
1.800.638.9879
support@netwurx.net

Webmail Issues?

Mon, 23 Feb 2009 00:00:00 -0600

Netwurx, Inc. has received many reports of users with webmail issues. We apologize for the inconvenience this has caused our customers, however, we were forced to switch to the new webmail system after our older SquirrelMail system became compromised.

That being said, we have discovered a few work-arounds for issues that our customers have been seeing.

Deleting Emails
Users have been reporting that deleting emails in the new webmail system does not work at all. This is due to a option in Personal Settings being turned on, that causes an email to be marked for deletion, rather than deleted. It is quite a simple fix.
1. In the upper-righthand corner, click on the "Personal Settings" link. There is a small icon of a gear next to it.
2. Scroll down to the bottom of the page that displays. You should see a list of about 5 checkboxes, one of which will be "Flag the message for deletion instead of delete". This option needs to be unchecked.
3. Press the Save button at the bottom of the page. After you have done that, you can return to your inbox by clicking on the Netwurx icon in the upper-lefthand corner of the screen

Emails not displaying
Another issue we've seen is where the inbox icon on the lefthand side of the page will display an incorrect number of emails. It may report that a user has more emails than are being displayed in the inbox. This issue again is related to a Personal Settings option. The fix...
1. In the upper-righthand corner, click on the "Personal Settings" link. There is a small icon of a gear next to it.
2. Scroll down to the bottom of the page that displays. You should see a list of about 5 checkboxes, one of which will be "Compact Inbox on logout". This option needs to be unchecked.
3. Press the Save button at the bottom of the page. After you have done that, click on the Logout link in the top-righthand corner of the page.
4. Re-login to the webmail system, and view your inbox. Your emails may be returned to their normal state.

If these steps don't work for you, or you have any other issues/questions, don't hesitate to contact us!

800.638.9879
support@netwurx.net

Outgoing Mail Authentication

Mon, 23 Feb 2009 00:00:00 -0600

In order to insure your email service with NetwurX is secure and functioning properly, customers not directly connected to Netwurx need to set up E-Mail authenticating.?If you have not done so yet or you become unable to SEND e-mail, please set up your outgoing email authentication now. We have included instructions below to assist you with this. If you have any problems please feel free to contact us at 800-638-9879. These directions do not apply for customers using webmail.

*Microsoft Outlook Express*

With Outlook Express open, click on Tools > Accounts
In the Accounts window, click the mail tab then click the account mail.netwurx.net to highlight it, and then click the Properties button on the right.
In the Properties window, click the Servers tab at the top.
Place a check mark in the box at the bottom where it says "My server requires authentication" and then click the settings button on the right
In the settings screen, click the item that says "Log on using". Type in the Full email address in the Account name field, and then type the password. Then click Ok.
Click on the Advanced tab, change the Outgoing mail(SMTP) port from 25 to 587. Nothing else should be changed.
Click the Apply button on the Properties window, and then click OK and Close.

*Microsoft Outlook*

With Outlook open, click on Tools > Email Accounts > View or Change an Existing Account
In the Accounts window, click the mail account (i.e. mail.netwurx.net) to highlight it, and then click the Change button on the right.
In the Email Accounts window verify you have mail.netwurx.net for your incoming and outgoing mail servers.
Make sure your User Name is your Full Email Address (i.e. bob@netwurx.net)
Click on the More Settings button.
In the Internet Email Settings window, click the Outgoing Servers tab at the top.
Select the option My Outgoing Server (SMTP) Requires Authentication
Select the option Use same settings as my incoming mail server.
Click on the Advanced tab, change the Outgoing mail(SMTP) port from 25 to 587. Nothing else should be changed.
Click Ok > Next > Finish

*Windows Mail for Microsoft Windows Vista*

With Windows Mail open click on Tools > Accounts
In the Accounts window, click the tab called mail and click the mail account mail.netwurx.net to highlight it, and then click the Properties button on the right.
In the Properties window, click the Servers tab at the top.
Place a check mark in the box at the bottom where it says "My server requires authentication" and then click the settings button on the right
In the settings screen, click the item that says "Log on using". Type in the Full email address in the Account name field, and then type the password. Then click Ok.
Click on the Advanced tab, change the Outgoing mail(SMTP) port from 25 to 587. Nothing else should be changed.
Click the Apply button on the Properties window, and then click Ok and Close.

*Setting Up Mozilla Thunderbird*

With Mozilla Thunderbird open click on tools and account settings.
Click on SMTP server (Left hand side all the way at the bottom)
On the right hand side, double click the mail server in the white box (mail.netwurx.net)
Then click the SMTP tab.
Verify mail.netwurx.net is in the Server Name field.
Change the port number from 25 to 587
Select Use name and password
Put your full netwurx email address in the User Name field.
Use secure connection should be NO.
Click Ok and Close.